A recent eMarketer survey/article shed some light on where online marketers plan to put their social media program dollars over the next few years -- not on ads, but on engagement. Compare these 2 charts:
#1 - Social Site Ad Spend
#2 - Social Media Marketing Outreach
Look how much faster the second chart grows. This is huge. It's one thing to spend more dollars and distribute more ads, but it's a whole different bag of tricks to actually reach out and get more deeply engaged with your customers and prospects. eMarketer senior analyst Debra Aho Williamson suggests that savvy companies will be spending the bulk of their time and resources on:
- creating and maintaining fan pages
- managing promotions or public relations outreach within social networks
- measuring the impact of a social network presence on brand health and sales